‘Customer service’ Category

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How To Improve Customer Service

Last week, I tried something different. I often train in customer service, which usually involves talking about what is good and bad service, and sometimes role playing (I like role playing!) Working with a young receptionist, she suggested that we get out of the boardroom, and experience real customer service. What a fabulous idea!  We [...]

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Are your customers wrong?

This morning, I took my mum to the hospital to get her broken leg checked out (it was already in plaster, she just wanted another opinion). Fortunately, there was no else waiting in emergency, so we took a seat, not expecting to wait long. Our seats were directly opposite the reception desk. While we waited, [...]

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Why Customer Service is Poor

Everyone knows what makes customer service good or bad. Everyone has experience being a customer, usually fairly often. We all talk to call centres, shop assistants, and sales reps. We complain about bad service (sometimes very loudly!) and return to the businesses that we like and make us feel good. If you don’t like your [...]

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