‘Sunshine Coast business’ Category

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November Special

November Special

  I’m very excited to have a brand new ad in the current issue of Business Matters Magazine! Unfortunately, in my excitement, I made a mistake. We currently have a special offer of a $100 Coles Myer voucher to anyone who books and pays before 30 November (oops, not 30 Oct that I accidentally put [...]

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Have an hour? Get a Diploma of Management. Legitimately.

Have an hour? Get a Diploma of Management. Legitimately.

Recently, I sat down with Sue at her office.  She had been about to enrol in a Diploma of Management, when she get a message from me via LinkedIn saying that she might not need to study at all. Of course Sue was very interested, so we made a time to meet. Sue has managed [...]

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How To Improve Customer Service

Last week, I tried something different. I often train in customer service, which usually involves talking about what is good and bad service, and sometimes role playing (I like role playing!) Working with a young receptionist, she suggested that we get out of the boardroom, and experience real customer service. What a fabulous idea!  We [...]

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Management Training in Caloundra

Manager to Leader Workshop October 10-11, 2011 Sunshine Coast Business Centre, Caloundra Management training is essential for Caloundra businesses. Businesses lose money when staff deliver poor customer service, bring down the morale of others, or resign. The Sunshine Coast can’t afford that right now. Those who invest in management training reap the rewards personally, professionally, [...]

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Bad Bosses are Bad for Business

There has been a lot in the media lately about bad bosses, largely due to the new film ‘Horrible Bosses’. This article isn’t about the things that bad bosses do, it’s about what bad bosses are costing businesses. Incompetent managers, supervisors, and team leaders cost businesses real money due to high staff turnover, low productivity, [...]

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Create Positive Productive People at Business Workshop

Sunshine Coast business managers will discover how to lead and inspire their team at the Manager to Leader Workshop in Caloundra on August 29-30. A maximum of 10 participants will learn about coaching/mentoring, communication, and creating peak working conditions. Businesses lose money when staff deliver poor customer service, bring down the morale of others, or [...]

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